Your Account
close button

Use our patient tools for secure, convenient, 24/7 access. Learn more

This facility is a member of


Takoma Regional Hospital Emergency Care Center

Some FAQs

Who will treat me at the emergency center?

 

The emergency medical team consists mainly of nurses and physicians who are specially trained for emergency medicine. Some centers also have medical technicians who provide assistance with laboratory work, x-rays, and special medical equipment. This emergency team is specifically trained to treat all types of medical emergencies. Some of the most common are: heart attacks, burn injuries , injuries from accidents at home or at work , injuries from automobile accidents, violence-related injuries, emotional distress and poisonings.

Will I be allowed to have visitors during my treatment?

Yes, usually, but the number of visitors in the emergency treatment area is kept to a minimum. This allows the emergency team sufficient space to do their job quickly and effectively. It ensures that the patients are receiving the best medical care as well as maintains an appropriate level of privacy. Every effort is made to keep your loved ones informed of your condition as well as allow them to be with you when possible. After the physician has seen the patient, one or two family members may be allowed, if circumstances permit it.

How and when do I pay for treatment in the emergency care center?

You will receive a bill for the services provided, including any special treatment services, physician services, or medical supplies necessary during your visit. Most insurance providers offer a co-pay for emergency care and the bill is initially submitted to the patient’s insurance company. The patient is then responsible for the balance due after the insurance provider’s payment is made.
According to Webster’s Dictionary, an emergency is “an unforeseen situation calling for immediate action; a crisis.” Here is a brief description of what you can expect during your visit to an emergency care center.

What is an emergency care center?

This is a medical facility set up to serve critically ill and/or seriously injured persons. Emergency care facilities also provide the equipment and supplies to treat patients that non-emergency facilities may not. An emergency medical team usually treats the immediate medical needs of a patient and then refers the patient to non emergency professionals for follow-up care. However, many emergency care centers have departments that treat less critical conditions as well.

What happens when I arrive at the emergency center?

When you arrive you will meet with a member of the emergency triage team who will evaluate your condition and assign you to the most appropriate area of the department. It is very important that the most seriously ill and/or injured persons be treated first. Before you can be treated in the emergency center, you must sign a consent form to authorize appropriate medical treatment to be determined by the emergency medical team. Consent from a parent or legal guardian is required for children.

Creating a record of your visit is necessary. After being evaluated and/or treated, you will be asked to complete some forms that primarily ask for your personal health information, your family’s medical history, and your medical insurance coverage. All information you provide to the emergency care personnel is protected by the HIPAA Privacy Rule.

Will I have to wait to see a nurse or physician?

Every effort is made to provide prompt care but you may have to wait before you are seen by a medical professional. There are a variety of reasons for this. The most common reason is that other patients may need to be treated first due to a more serious injury or illness. You may also have to wait for procedures such as x-rays and laboratory tests, and the results can take awhile to be obtained and reviewed. Your patience is always appreciated.

Will I receive care instructions before I leave the emergency care center?

Yes, and it is very important that you understand and follow these directions accurately. If you do not understand the instructions or have any questions about them -- ASK! Patients are responsible for their own care after they leave the emergency care center. Patients are also responsible for and strongly encouraged to arrange follow-up appointments with their regular physicians. Emergency care centers can refer patients to appropriate physicians for follow-up care if necessary.

 


Share